Shipping and Order Placement
All standard product orders using Paypal as payment will be shipped within 3 business days of receipt. Orders paid via check/money order will be shipped upon receipt of money order or when check has cleared. All orders placed with Thornapple Ridge Soaps will receive an order confirmation sent via e-mail.
Returns
Due to the nature of our products, they are not returnable for any reason. If you are dissatisfied with any of our products, you must Contact Us within 7 business days of receipt of the order to obtain a replacement item or a merchandise credit.
Back Orders
At Thornapple Ridge Soaps we strive to stock every product listed on our web site, but from time to time we do run out of stock. If this happens an e-mail will be sent to you informing you of when stock is available to fill this order. At that time it is your choice to continue with the current purchase or to cancel that order, balance, or item from your order. At Thornapple Ridge Soaps it is our pleasure to serve you, our valued customer. We in no way want to inconvenience you.
Shortages or Wrong Item
At Thornapple Ridge Soaps we strive to ship each order complete without any mistakes but if a shortage or wrong item should occur you must report any problems within 7 business days of receiving the order, otherwise these orders will be deemed as complete.
Pricing
Pricing is subject to change without notice. Thornapple Ridge Soaps reserves the right to correct any typographical/pricing errors at anytime.
Sales Taxes
Any orders shipped to or picked up in Wisconsin are subject to 5.1% sales tax and is added, unless Buyer provides an "WI Sales Exempt Certificate" when establishing their account.
Payment Processing and Security
At Thornapple Ridge Soaps payments can be made with Credit Cards. We use PayPal to process your credit card information. We require only the personal information that is needed for safely processing your online order and for contacting you about your transactions, if necessary. It is used exclusively for that purpose. It is very important that once you create a Customer ID and password that you keep it private to prevent fraud. Thornapple Ridge Soaps will not assume responsibility for circumstances beyond our control.
Order Cancellations
You can cancel your order with Thornapple Ridge Soaps through our Contact Us form. by 2:00PM CST on the day the order was placed. Please write "Cancellation Order" followed by your Order Confirmation number found in the confirmation email which is sent to you shortly after your ordered is placed.
Privacy
In order to purchase from Thornapple Ridge Soaps a customer must first go through our customer registration page or complete this process at the end of their first order. Customers should know that Thornapple Ridge Soaps will not pass your registration information to any other parties. E-mail is the primary means of communicating with Thornapple Ridge Soaps. Your e-mail address is where your invoices, confirmations, and any other order information will be sent.
E-mail Newsletters
All Thornapple Soap Customers are automatically subscribed to our email mailing list when creating an account on our website. Recipients of our email newsletters can unsubscribe using the instructions listed at the end of the e-mail newsletter or by usng our Contact Us form.
Removal From Thornapple Ridge Soaps Lists
You may receive periodic emails from us with information on new products and services, or upcoming events. If you do not want to receive e-mail from us in the future, please let us know by unsubscribing from our list or via our Contact Us form. Under no circumstances does Thornapple Ridge Soaps rent, sell or otherwise forward your name or other personal information to other companies.
Disclaimer
At Thornapple Ridge Soaps we do our best to ensure all data is current and up to date on our web site, however Thornapple Ridge Soaps assumes no responsibility for inaccurate or out-of-date information within our website. At Thornapple Ridge Soaps we also strive to offer the best natural products at affordable prices, but Thornapple Ridge Soaps will not assume responsibility for any personal damage resulting from the use of our products or services beyond the price of products purchased from Thornapple Ridge Soaps. Thornapple Ridge Soaps also reserves the right to revise its policies at any time.
Trademarks
All trademarks referenced in this web site are the property of Thornapple Ridge Soaps.
Changing Account Information
If for any reason you need to change your account information, simply login to your account at Thornapple Ridge Soaps and use the feature in this part of the site to correct your account information.
